Refund Policy
This website is operated by Suraj Sen under the brand name UniqueExplore. At UniqueExplore, we are committed to delivering the best experience to our customers. In the event of cancellations, failed transactions, or dissatisfaction, please refer to the refund policy outlined below:
🔹 1. Refunds for Canceled Orders
- Approved cancellations will be fully refunded.
- Refunds are initiated within 5–7 business days of cancellation approval.
- Refunds are made to the original payment method (credit/debit card, UPI, wallet, net banking).
- Processing time may vary depending on your bank/payment provider.
🔹 2. Refunds for Failed Transactions
- If payment is deducted and the transaction fails, it will be automatically refunded within 5–10 business days.
- Contact us with your transaction ID if the refund is not received within the mentioned period.
🔹 3. Non-Refundable Items or Services
- No refunds for digital products/services once accessed or downloaded.
- No refunds for orders canceled after being processed or shipped.
- No refunds for custom/personalized items unless damaged or defective.
🔹 4. Partial Refunds (If Applicable)
- Partial refunds may be issued for partially delivered services or minor issues.
🔹 5. How to Request a Refund
- Email us at uniqueexplore25@gmail.com with your order ID and refund reason.
- We will respond within 2–3 business days.
- Approved refunds will follow the timelines mentioned above.
🔹 6. Contact Us
If you need assistance with a refund, feel free to contact us:
- Email: uniqueexplore25@gmail.com
- Phone: 8293914960
- Support Hours: Mon–Sat, 10:00 AM – 6:00 PM (IST)