Return Policy
This website is operated by Suraj Sen under the brand name UniqueExplore. We take pride in the quality of our products and services. If you are not completely satisfied with your purchase, our return policy outlines the conditions under which items can be returned.
🔹 1. Eligibility for Returns
- Returns are accepted only within 7 days of delivery.
- Items must be unused, unwashed, and returned in their original packaging with all tags intact.
- Digital products and services are non-returnable.
🔹 2. Items Not Eligible for Return
- Downloadable or accessed digital content.
- Customized or personalized items unless they are defective or damaged.
- Items that show signs of use, damage, or wear.
🔹 3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery.
- Include photos or videos of the damaged product in your email to help us verify the issue.
- If approved, you may be eligible for a replacement or refund.
🔹 4. Return Process
- Email us at uniqueexplore25@gmail.com with your order ID and reason for the return.
- Once approved, we will provide return instructions and the return address.
- You are responsible for the shipping cost of returning the item, unless it was received damaged or defective.
🔹 5. Refund After Return
- Once we receive and inspect the returned item, we will notify you via email.
- If approved, your refund will be initiated within 5–7 business days.
- The refund will be made to the original payment method used during purchase.
🔹 6. Contact Us
If you have questions regarding returns, feel free to reach out:
- Email: uniqueexplore25@gmail.com
- Phone: 8293914960
- Support Hours: Mon–Sat, 10:00 AM – 6:00 PM (IST)